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[Facility Management] Immediate response to equipment troubles Remote support via Teams/Zoom

Real-time expert judgment on air conditioning, electricity, and equipment malfunctions provided remotely.

In buildings and commercial facilities, equipment troubles such as air conditioning, electricity, and plumbing directly affect user satisfaction and business operations. However, there are challenges such as: - Lack of resident technical specialists - Time-consuming responses - Difficulty in responding during nights and holidays and there is a demand for prompt action. With smart glasses and Teams sharing, veterans and experts can provide remote support through shared visuals and conversations. This enables speedy responses without halting facility operations. ■ For concerns like these: - It takes time to respond to equipment troubles - There are no resident technical specialists - Difficulty in responding during nights and holidays - Leads to complaints from users - Need to wait for external contractors to arrive